View Proposal

Proposer
Inkar Zhumay
Title
Web-Based IT Service Desk and Incident Ticketing System
Goal
To design, implement, and evaluate a web-based incident management system that allows employees to report IT issues, routes each ticket to the appropriate support group
Description
Build a multi-role web application in which employees submit incident reports through a structured form, IT staff triage and resolve them
Resources
Background
Url
Difficulty Level
Moderate
Ethical Approval
None
Number Of Students
1
Supervisor
Inkar Zhumay
Keywords
it service management, incident ticketing system, web application, role-based access control
Degrees
Bachelor of Science in Computational Sciences and Software Engineering
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