View Proposal

---

Proposer

Rosalind Deena Kumari

Title

AI Chatbot for University Student Support

Goal

AI Chatbot for HWUM University Student Support

Description

The AI Chatbot for University Student Support is an intelligent virtual assistant designed to answer student queries related to admissions, course registration, timetables, assignment deadlines, examination schedules, campus facilities, fees, financial aid, and academic regulations. The chatbot can be accessed through a web application, mobile application, or university portal. Using Natural Language Processing (NLP), the chatbot can understand user questions, identify user intent, and provide relevant responses from a structured knowledge base. The system may also support features such as FAQ management, personalized responses, conversation history, multilingual support, and escalation to human staff for complex queries. Advanced versions of the chatbot can integrate machine learning models to improve response accuracy, analyse frequently asked questions, and provide recommendations based on student profiles and academic records.

Resources

Software Python, Flask or Django, React.js, Android Studio , MySQL, or MongoDB, Firebase AI and NLP tools, Visual Studio Code

Background

University students frequently require information regarding admissions, course registration, timetables, assignment deadlines, examination schedules, campus facilities, fees, financial aid, and academic regulations. Obtaining such information may require students to browse multiple websites, contact administrative staff, send emails, or wait for office hours. As student populations continue to grow, universities face increasing demands on administrative support services. This can lead to delayed responses, repetitive workloads for staff, and reduced efficiency in handling student inquiries. Artificial Intelligence and Natural Language Processing technologies have enabled the development of intelligent chatbots capable of understanding user queries and providing automated responses in real time. Implementing an AI chatbot can improve accessibility to information, provide round-the-clock support, reduce administrative workload, and enhance the overall student experience through fast and personalized assistance.

Url

Difficulty Level

Moderate

Ethical Approval

None

Number Of Students

1

Supervisor

Rosalind Deena Kumari

Keywords

chatbot, natural language processing (nlp), virtual assistant, web application, mobile application

Degrees

Bachelor of Science in Computing Science